Dispute Form

Date of the transaction
Name on the Credit Card
Four last digits of your credit card number being charge for the monthly training subscription.
The Club operates on an annual competition calendar consisting of two seasons: the Fall Season starting on August 1st and the Spring Season starting on February 1st. However, registration for the entire year is mandatory and opens in mid to late summer to ensure a stable and consistent team throughout the year. Players are required to pay for the entire year, but the payment is broken down into two sessions: the Fall Season and the Spring Season.

The registration process for the club's annual competition calendar begins a few weeks before the Fall season commences. Invitations to register will be sent to both returning players and new players who are trying out or transferring from other clubs. The registration fee covers various expenses such as NorCal/CalNorth team fee, US Club player pass, insurance, referees, game field rental, club operations and development, curriculum development, technical directors, and special event management for the entire year. Additional fees for monthly training, including practice field, lights, and coaching fees, will be charged separately as a monthly subscription, automatically billed on the 5th of every month. Participation in the monthly training is mandatory for all players and is not discretionary at the coach's discretion. The tournament, state cup, and other costs will be collected directly by the team and may vary by age group.

All players must register, accept the financial commitment, and make payment via credit card to ensure a streamlined process and prevent collection issues. The club offers a payment plan option. Returning players who miss the registration deadline will incur a late fee of $50, while new players joining for the Spring Season must register during that period and agree to the corresponding payment plan. Refund and adjustment policies remain unchanged.

Players who fail to register will be unable to practice with the team or participate in games. Returning Fall Season players will be automatically registered for the Spring Season and charged the applicable fees using the payment method on file in January. No further action is required for returning players, and they are obligated to pay for the entire year, covering both seasons.

Club registration is mandatory and not subject to the coach's discretion. All season fees are nonrefundable. Additionally, if payment is not received through PayPal, or Zelle withing 15 days of the registration signup, the remaining amount due for the season registration payment method will be automatically be changed and charged to the credit card associated with the account.

Any remaining balance from previous periods will be automatically billed to the credit card on file. Subsequent to the deduction, we will generate an invoice and promptly email to the account holder on file. No advance notice is required, as these amounts are overdue and necessitate settlement. Periodically, our system will conduct an audit, and if there are any incorrect charges to your account, adjustments will be made. The account will be automatically charged or credited, and an invoice will be sent to the account holder accordingly.

By signing this agreement, you acknowledge and agree to the payment terms and conditions outlined herein, including subscription fees, cancellation policies, and refund policies. We encourage you to carefully review and consider these terms before signing.
• You can cancel your monthly training subscription at any time by submitting an Event Change Form at https://www.sanjoserush.com/changeform. Please note that we require a minimum of 30 days' written notice for the cancellation to take effect.
• Please be aware that we do not provide refunds for any remaining portion of the current billing cycle once the cancellation is processed.
• If you decide to cancel your subscription and later wish to re-subscribe, please note that you will be subject to the current subscription rate at the time of re-subscription.
• Upon cancellation of your subscription, you will lose access to all training sessions, games, or benefits associated with the subscription.
• To avoid being charged for the next billing cycle, please ensure that you cancel your subscription before the start of the next billing cycle.
• In the event that you violate our terms of service or your account is terminated by San Jose Rush, you will not be entitled to any refund.
• If you wish to cancel your subscription and request a refund, you must contact customer support within 14 days of the initial subscription purchase. Additionally, a minimum of 30 days' written notice is required for the cancellation to be processed.
• Refunds will only be provided for the initial subscription purchase and will not include any additional charges or fees that may have been incurred.
• Once your refund request is approved, it will be processed within 14 business days.
• To be eligible for a refund, you must cancel your subscription and request the refund before the start of the next billing cycle.
• If you violate our terms of service or your account is terminated by our company, you will not be entitled to any refund.
• Refunds will be issued to the original payment method used for the purchase.
• If the subscription was purchased as a gift, any refunds will be issued to the original purchaser.
• Please note that prepaid plans are non-refundable.
• In order to pause the subscription, it is necessary to request the pause at least 7 days prior to the due date.
• Please reach out to us if you intend to change the credit card on file.
• Any outstanding balance from previous periods will be automatically charged from the credit card on file. Following the deduction, we will generate an invoice and promptly send it to you. There is no need for advance notice, as these amounts are past due and must be settled.
• Monthly training subscription is mandatory and not subject to the coach's discretion. All changes must be submitted using the online form and not communicated to the coach.
• All season registration fees are nonrefundable.
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